Q&A

Q:What is a download card?
A:A card that can download music written on the card.
Music can be downloaded by using the download code written on the card.
Enter the download code to the dedicated form and you can download music immediately.

Q:Download doesn't start or error occurs.
A:If your network environment is unstable, download may fail or not start.
Please make sure your network environment is stable and try again.
In addition, there are limits on how many times you can download the music.
If an error occurs by reaching the limit of times downloading, please contact to (usersupport@medicomtoy.co.jp)

Q:I cannot play the music that I downloaded.
A:If your network environment is unstable, you might have not been able to download the full music file.
Please make sure your network environment is stable and try again.

Q:How do I download from iPhone?
A:For customers using iPhone, please download the app Files - File Manager & Web Browser
(https://itunes.apple.com/jp/app/files-file-manager-web-browser/id349275540?mt=8)
Download this app and access to NY@BRICK.com (http://nyabrick.com/) and download music.

Q:How do I download from Android?
A:Access to http://nyabrick.com/ from your Android browser.
If you do not have a browser, please download Firefox as your browser.

Q:How do I play the songs on iTunes?
A:Download the music from your PC and place the music data into your iTunes library.

Q:I lost my download card.
A:Please be forewarned that we will not reissue download cards, make any refunds or take any responsibilities.